acQuire Technology Solutions Pty Ltd Recruitment Portal

acQuire Technology Solutions Pty Ltd Recruitment Portal

Software Support Consultant

YYCSSC2419
Support Consultant
acQuire Technology Solutions Pty Ltd
collapse description expand description Software Support Consultant - Calgary
Software Support Consultant

For international mining software company

Does this sound like the big picture of your career?
  • You are a smart and experienced Software Support Consultant, looking for versatile work at a globally growing software company
  • You are motivated by challenging work and achievable professional goals
  • You want to contribute your ideas and make decisions in a dynamic team environment
  • You want to be part of a team guided by fairness and integrity that extends to co-workers, customers, partners and the wider community
  • You want to work with a business that values and supports an integrated-life-approach to employment
  • You want excellent benefits and salary structure
Here’s what we need from you:
  • Degree qualified (Software Engineering, IT or Environmental discipline) or close to qualification
  • Previous support desk experience
  • A strong interest in software products
  • Well developed written and verbal communication skills, to all levels of the organisation
We would like to hear from you if you are experienced in working on a software service/help desk.

The fine print of this gig:
You will report to the EnviroSys Support Manager and be based at our Calgary office. Your role will be to provide service desk and other support services for our Environmental Data Management software product, EnviroSys. Tasks will include:
  • Support ticket triage
  • Take service desk phone calls
  • Perform Level 1, 2, and 3 incident resolution
  • Perform Product Administration tasks
  • Assist in management of support ticket queue including SLAs and priorities
acQuire fast facts:
acQuire provides strategic software solutions so when the right information is available to the right people, they can make business decisions with confidence.

We work with the world’s leading organisations to tackle increasingly complex data challenges impacting Environmental, Social and Governance (ESG), as it relates to the earth’s resources, the natural environment, and their communities.

Founded in 1996, acQuire originated in Perth, Western Australia, and since 2018 has been a part of Constellation Software, Inc via its operating group, Vela Software. acQuire currently has six offices around the globe, with customer support centres operating in each major time zone.

Dig deeper:
We are a values driven organisation. Mutual respect, trust and professionalism are at the core of what we do. We believe in finding the right people, inspiring them to realise their full potential and nurturing them to achieve more than they ever thought possible.

Check out our QBook (our little book of BIG ideas) for more insight about working at acQuire or visit acquire.com.au

The nitty gritty:

Please include a cover letter telling us why you’re the best person for the role. Your application cannot be considered if a cover letter is not included.

To submit your application, click the Apply button below or visit the Careers section of our website www.acquire.com.au/careers. Your cover letter and CV must be in one attachment, as the system will only allow one document to be uploaded per application.

For a confidential discussion, please contact careers@acquire.com.au

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