When you log in to the company portal, you have two options;

1. CREATE AN ACCOUNT

We always recommend that you:
    a. Click ‘Create An Account’
    b. Complete the ‘My Details’ section
    c. Then click ‘Apply’
When you apply for a job, after creating an account, the information you have in ‘My Details’ will pre-populate the application and there may only be a small amount of additional information that you need to complete. If you experience an issue with your application, either while creating your Account or once you have created your Account and you click to ‘Apply,’ you should not have lost any of the information. You should be able to log back in to your Account, click on ‘Apply’ and then click to 'Continue with Application.’

2. APPLY

If you don't click to ‘Create An Account’ but go straight to ‘Apply’ and subsequently experience an issue with your application, then you have most likely lost the details on your application.
Please find below some suggestions that may assist when you are completing your application online:

• When entering details in the ‘Duties and Responsibilities’ and ‘Reason for Leaving’ fields on the Employment History screen, please ensure there are no non-alphanumeric characters (i.e. brackets, forward slashes, bullet points, etc).
• In addition, reducing the length of your response in both the ‘Duties and Responsibilities’ and ‘Reason for Leaving’ fields may assist.
• If you are uploading your resume, please ensure that it is either Word or PDF format and under 1 megabyte in size.
• If you are uploading qualifications, please ensure that they are either Word or PDF format and under 3 megabytes in size.
• If you have a slow internet connection and are entering multiple qualifications, we suggest that you click on Save and Continue and go back to the Qualifications section after each qualification that you enter, rather than enter all of your qualifications and then click on Save and Continue.
• In addition to this, if you are uploading a Word document, please check to make sure that it has not been saved as a Rich Text Format, as the system won't recognise this particular Word document type. If your document has indeed been saved as a Rich Text Format document, you will need to re-save another copy as a regular Word document (.doc) and then attempt to submit your online application again.
• If you leave the page idle (waiting for input) for more than 30 minutes, the program may time-out.
• Standard Software Requirements: Internet Explorer. You may experience difficulties using other Browsers.
• Do not enter n/a in any fields. For example, if there is a section on Workers Compensation and this is not applicable to you, just leave all fields blank.
• We recommend that you do not use any non-alphanumeric characters.

If you have any further queries or require our assistance, please contact us on 08 9226 2828 - select option 3.